Thank you for your interest in working for Family & Children Services. Please check back for updates of open positions. For internship information, please visit our Clinical Training page.
Please submit cover letter and resume to:
Family & Children Services
Attn. Human Resources
375 Cambridge Avenue
Palo Alto, CA 94306
or
hr (at) fcservices (dot) org
For questions, please call 650-326-6576 or send email to:
hr (at) fcservices (dot) org
Job Title: Front Desk Receptionist Department: Administrative Reports To: Administrative Manager FLSA Status: Non-exempt
Summary Operates PBX or multi-line telephone system to answer incoming calls and directs callers to appropriate personnel by performing the following duties.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
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Retrieves messages from voice mail and forwards to appropriate personnel.
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Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department.
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Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.
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Answers questions about organization and provides callers with address, directions, and other information.
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Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
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Updates Psychiatric client appointments and calendars.
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Receives, sorts, and routes mail, and maintains and routes publications.
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Maintains fax machines, assists users, sends faxes, and retrieves and routes incoming faxes.
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Takes payments for services.
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Creates memos, correspondence, reports, and other documents when necessary.
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Performs other clerical duties as needed, such as filing, photocopying, and collating.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
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Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments.
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Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control.
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Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.
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Written Communication - Writes clearly and informatively; Presents numerical data effectively; Able to read and interpret written information.
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Diversity - Shows respect and sensitivity for cultural differences.
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Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
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Judgement - Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
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Motivation - Sets and achieves challenging goals.
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Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Sets goals and objectives.
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Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
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Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Monitors own work to ensure quality.
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Quantity - Meets productivity standards; Completes work in timely manner.
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Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions ; Uses equipment and materials properly.
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Adaptability - Adapts to changes in the work environment; Able to deal with frequent change, delays, or unexpected events.
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Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
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Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.
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Initiative - Takes independent actions and calculated risks; Asks for and offers help when needed.
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Innovation - Displays original thinking and creativity; Generates suggestions for improving work; Develops innovative approaches and ideas.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Mathematical Skills
Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
Computer Skills
To perform this job successfully, an individual should have knowledge of Database software; Internet software; Spreadsheet software and Word Processing software.
Other Skills and Abilities
Ability to speak fluent Spanish desired but not required.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Summary: Plans, organizes, and directs all ongoing and special project funding programs for institution by performing the following duties personally or through subordinate supervisors.
Essential Duties and Responsibilities include the following.
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Prepares Development & Marketing plan with short- and long-range goals to meet agency funding objectives, and enlists support from members of agency staff and the Board of Directors.
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Appoints, leads, evaluates, and manages Development staff.
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Establishes development priorities, systems, and procedures.
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Prepares and administers department budget.
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Develops and submits grant proposals for funds from private foundations, corporations, and government agencies.
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Acts as agency contact to funders, including site visit requests.
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Supervises development of public relations materials to enhance agency image and promote fundraising efforts.
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Identifies potential contributors to special project funds and ongoing operations through examination of past records, individual and corporate contracts, and knowledge of community.
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Plans and coordinates annual campaigns to reach individual contributors.
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Plans, coordinates, and supports Special Events fundraising.
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Assigns responsibilities for personal solicitation to members of staff, volunteer organizations, and governing body according to special interests or capabilities.
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Develops donor recognition program.
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Informs potential contributors of special needs of agency, and encourages individuals, corporations, and foundations to establish or contribute to special funds through endowments, trusts, donations of gifts-in-kind, or bequests, conferring with attorneys to establish methods of transferring funds to benefit both donors and agency.
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Researches public and private grant agencies and foundations to identify potential sources of funding for research, community service, or other projects.
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Supervises and coordinates activities of workers engaged in maintaining records of contributors and grants and preparing letters of appreciation to be sent to contributors.
Supervisory Responsibilities
Directly supervises two employees in the Development & Marketing Department, and one part-time contractor. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
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Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions.
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Project Management - Develops project plans; Coordinates projects; Completes projects on time and within budget.
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Interpersonal Skills - Maintains confidentiality.
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Oral and Written Skills - Speaks and writes clearly and persuasively. Demonstrates excellent presentation skills to large groups. Varies writing style to meet needs. Has a strong command of English language/grammar.
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Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments.
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Teamwork - Balances team and individual responsibilities; Able to build morale and group commitments to goals and objectives.
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Visionary Leadership - Displays passion and optimism.
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Delegation - Gives authority to work independently; Sets expectations and monitors delegated activities.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Bachelor's Degree (B. A.) or equivalent from four-year college or university; or two to three years related experience and/or training; or equivalent combination of education and experience.
Language Skills
Ability to read, analyze, and interpret general business journals, financial reports, and legal documents. Ability to write reports, speeches, and business correspondence.
Ability to effectively present information and respond to questions from groups of top management, public groups, and Board of Directors.
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent, and to create and interpret bar graphs.
Computer Skills
Knowledge of Raiser's Edge Development software, Excel Spreadsheet and word processing software.
Certificates, Licenses, Registrations Current driver's license and insurance.
